• Either a replacement part will be shipped or a new item will be sent out promptly at our discretion.
• Damaged item may be call tagged at our discretion.

• The recipient must file all claims for hidden damages when sign for.

Items such as pools, heaters/heat pumps, slides, large filters, pool lifts and other oversized items ship via LTL freight. 

• The shipping carrier will notify you typically via phone, text or email with delivery information. A valid phone number must be provided at the time of the order. The carriers' inability to reach you will result in storage and or shipping fees which would be deducted from the any refunds.
• Inspect the delivery BEFORE you sign.
  • Is this my shipment? Scan the delivery receipt and confirm that it is your name and information on the receipt.
  • Is the piece count right? Count the pieces and make sure that they are all accounted for on the delivery receipt.
• If there is damage:
  • Check all sides of the shipment – Every item and package should be reviewed for external damage. Examine the pallet, the outside packaging, the shrink wrapping, the tags, and the warning tape. Look for tears, holes, stains, water, or anything else that might indicate that the goods have been mishandled or tampered with. Look to see if packages have been opened, sealing tape altered, and that pallet’s wrap hasn’t been cut.
  • Is there damage? If you notice damage, take pictures of them and then REFUSE the delivery. We will get a replacement shipped right out.
• Signing the Proof of Delivery
  
  • The Proof of Delivery is a legally binding contract, so if you sign it and then notice damage after the driver has departed, you will face an uphill battle trying to recoup the cost from the carrier. Any damage not noted on the bill of lading is the responsibility of the customer.
  • Warranty Info:
    • All products carry original manufacturer's warranty.
    • There are no other warranties either expressed or implied.
  • Please Note: Items may ship separately and arrive on different days.
  • Customer is responsible for obtaining all permits for installation of our products.
  • It is the customers responsibility to confirm that products are used in accordance with local regulations.