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My item/order arrived damaged If a product arrives damaged, please call us at 800-464-9898 to report it. Either a replacement part will be shipped or a new item will be sent out promptly. Damaged item may be call tagged at our discretion. If a product arrives and there is hidden damaged, please call us at 800-464-9898 to report it. The recipient must file all claims for hidden damages when sign for. We file claim for items that are not signed for.